I am speechless.

Daniel Craven, Esq. (I always like that pretentious touch), our lawyer, has a brief article in the Summer 2005 edition of Condo Owner magazine titled "Communicating During Troubled Times."

A key point that he makes:

There is a difference between what owners want to know and what they need to know.

Says it all, doesn't it?

UPDATE: The last line of the piece is eloquent:

In conclusion, the key to better relations, especially in troubled times, is communication, communication, communication.

Esquire Craven, I couldn't have said it better myself.